On this page you will find additional information about your admission, stay and
discharge. If you have any questions, please do not hesitate to fill out the contact
form.
The preparation of your admission
The decision to schedule an admission is taken during your consultation with the
specialist. He will hand you a yellow envelope which you need to present to the
admissions department. The employee will ask you a number of questions for scheduling
purposes.
If you are having surgery, the specialist will also provide you with an information
folder with the following documents:
- Pre-operative questionnaire
- Consent form for anaesthesia
- Pre-operative report for the GP
- Welcome Brochure
The day before your admission, the admissions department will confirm your admission
by telephone.
The day of your admission
On the day of your admission you should bring:
Administrative: Your identity card or a valid residence permit, name, address and
telephone number of a relative or a confidential contact person, your health insurance
card or form, the card or form of your hospitalization insurance. Foreign patients
need to present their European health insurance card.
- Medical: The letter from the attending physician, any medical information necessary
for your admission (photos radiology, blood group card, results of previous exams,
preoperative report,...)
- For surgery: the completed pre-operative questionnaire and consent form for anaesthesia
- Anti-phlebitis stockings (if you have your own)
- Personal: Toiletries, sleeping clothes, dressing gown, slippers
Report to admissions at the scheduled time. The necessary formalities related to
your admission are carried out, your insurance institution (national health insurance
fund, where necessary, hospitalization insurance, etc.) will be informed and you
will receive an identification bracelet which you need to wear during your stay.
A statement of room choice and financial conditions is drawn up and duly submitted
to you to be signed.
You can choose a:
- Single room
- Double room
- Room for three or more patients
The choice of the room does not affect the quality of care provided.
The admissions department will try to match your room requirements as much as possible.
If the room of your choice is not immediately available, admissions will try to
offer the room of your choice as soon as it is available during your stay.
After your registration with admissions, a hostess will accompany you to your room.
The nursing team will provide you with all the practical information you require
and is always ready to help you during your stay.
All rooms have a telephone. You can be reached directly in your room through your
personal phone number, which will be the same throughout your stay.
For a direct outgoing line, use your personal phone code which you received upon
admission to the hospital.
Patients can choose from different daily menus. The dietician will record your choice
every day.
Your discharge
The discharge date is determined in consultation with the attending physician.
Upon discharge, you will be provided with all the information about home medication,
diet, wound care, etc. Always notify a nurse when leaving.
You will also receive a letter for your GP and the necessary prescriptions.
Provisions in the hospital
In the Tea room, situated on the ground floor at the main entrance, you can buy
coffee, snacks, soft drinks, pastries, ice cream, etc. every day. The restaurant
is located in the basement (-1). You will find a wide selection of hot and cold
dishes here.
Each ward has a water fountain where you can obtain chilled drinking water. You
can use the glass jug on your night table. Bottled water can be purchased in the
tea-room or from the vending machines, which are located near the elevators.
A hairdresser, a pedicure and a podiatrist are available to all patients. If you
wish to make use of one of these services, you can make an appointment with the
head nurse of your wing. For these services you pay the provider directly.
The hospital has a library.
All single and double rooms have television free of charge. Radio programmes are
broadcast in all rooms.
All incoming mail is delivered daily to the room. Newspapers and magazines can be
ordered for delivery to your room or are on sale from 8:00 a.m. at the checkout
in the entrance hall.
Note
We recommend that you do not keep large sums of money or valuables with you during
your stay in our hospital. Never leave valuable personal belongings unattended when
you leave the room. The hospital cannot be held responsible for theft or loss.
The hospital bill
About six weeks after the end of the month in which you were discharged from hospital,
you will receive a hospital bill. This bill is drawn up according to the Belgian
legal guidelines.
This bill must be paid within 14 days after the mailing date. You can transfer the
amount into the bank account of the hospital, using the bank transfer form attached
to the bill (IBAN: BE66 4444 5074 5143 BIC: KREDBEBB).
For additional information, please contact the billing department on telephone number
0032 (0)9 364 83 31 every working day, from 8:30 a.m. to noon and from 1 p.m. to
4 p.m.